Customer Relations Representative - State Farm Agent Team Member
Full Time • Charlottesville, VA
Responsive recruiter
Benefits:
- Competitive salary
- Health insurance
- Paid time off
- Parental leave
- Flexible schedule
- Opportunity for advancement
- Training & development
ABOUT OUR AGENCY:
Our agency has proudly served the community since November 1st, 1995. We’re a small but tight-knit team made up of three full-time employees and myself. Our culture is rooted in collaboration and care—we celebrate birthdays, anniversaries, and milestones with team lunches and always look out for one another. We take pride in delivering exceptional service to our clients every day.
Our agency has proudly served the community since November 1st, 1995. We’re a small but tight-knit team made up of three full-time employees and myself. Our culture is rooted in collaboration and care—we celebrate birthdays, anniversaries, and milestones with team lunches and always look out for one another. We take pride in delivering exceptional service to our clients every day.
I earned a degree in Geology and began my State Farm journey in Auto Claims back in 1987, right out of college. Before that, I spent time working on oil rigs during summers and breaks. My passion for this industry runs deep—my mother was the first female Fire Adjuster for State Farm in Oklahoma. Outside of work, I’m a husband, father, and proud grandfather who enjoys spending time with family and giving back to the community.
I’m a board member of Therapeutic Adventures, a nonprofit providing outdoor recreation to individuals with special needs—including fly fishing, canoeing, and our standout adaptive ski program at Massanutten Resort. I also stay active with the youth group at my church.
If you're looking to join a supportive, experienced, and community-focused team, we’d love to hear from you!
ROLE DESCRIPTION:
As a Customer Relations Representative with the Greg Leffler State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
- This role also requires creativity and understanding of digital marketing and social media tactics
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensation: $36,000.00 - $48,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Charlottesville, VA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none